Federal Student Loan Login

Video demonstration and instructions on how to use the Federal Student Loan Login:

 

Federal Student Loan Login Step by Step Instructions:

  1. Visit their website at the following web location; click here
  2. At the top of their page is a set of links. You'll want to click on the "login" link right next to the "Find" box.
  3. Choose whether this is a student loan account or a savings account and click on the appropriate link from the drop down menu.
  4. On the far left side of the page is a blue box that says "Your Accounts". Enter in your User ID and Password in the boxes provided and click the dark blue "log in" button.
  5. If you want the website to stay logged in then click the "remember my user ID" box and you will not have to enter this information again.

 

If this did not successfully log you into the Federal Student Loan Login page then move on to the next section. This section will help you learn how to retrieve your User ID or reset your password.

 

 

 

Federal Student Loan User ID and Password Reset Instructions:

  1. If you have forgotten your User ID please click on the "Forgot User ID" link.
  2. Enter in your social security number OR account number and your date of birth.
  3. Click the gray submit button.
  4. If you have forgotten your password click on the "forgot password" link.
  5. Enter your User ID, date of birth and either the last four digits of your social security number or your account number.
  6. This information can be found on your payment booklet or on mailings from Sallie Mae.
  7. Click the gray submit button.

 

Now that you have your information retirieved or reset you should be able to get to your Federal Student Loan Login page successfully. IF this did not work then try one more time but be sure that you do not have the caps lock button on and that you type slowly and accurately. If it still does not help then it's time to contact us so we can help you. Please choose from one of the following contact options.

 

Federal Student Loan Contact Information:

 

Toll free: 888-2-SALLIE (888-272-5543) Local: 317-570-7397 TDD: 888-TDD-SLMA (888-833-7562)

 

Business hours: Monday-Thursday 8:00 a.m.-9:00 p.m. EDT Friday 8:00 a.m.-8:00 p.m. EDT

 

Fax: 800-848-1949. Please include a cover sheet with your name and account number.

 

General correspondence: Sallie Mae, Inc PO Box 9500 Wilkes-Barre, PA 18773-9500

 

Mail payments to: Sallie Mae, Inc PO Box 9533 Wilkes-Barre, PA 18773-9533

 

Mail cosigner payments to: Sallie Mae, Inc PO Box 9555 Wilkes-Barre, PA 18773-9555

 

To ensure accurate processing, include a note with your payment requesting the payment be applied to only those loans you have cosigned. Please also indicate the primary borrower's account number on the memo line of your check to further ensure accurate processing.

 

To Pay off a Loan: Toll free: (877) 279-7172

Business hours: Monday-Thursday 8:00 a.m.-9:00 p.m. EDT Friday 8:00 a.m.-8:00 p.m. EDT

Remember you can apply online at SallieMae.com/student-loans

 

Need to cosign for a loan:Toll free: (877) 279-7172

Business hours: Monday-Thursday 8:00 a.m.-9:00 p.m. EDT Friday 8:00 a.m.-8:00 p.m. EDT

Remember, you can cosign online by going directly to SallieMae.com/Invitation. You will need the confirmation number from the primary borrower. If they no longer have it, it can retrieved by the primary borrower logging into SallieMae.com/ActivityCenter

 

Check the Status of an Application: Toll free: (877) 279-7172

Business hours: Monday-Thursday 8:00 a.m.-9:00 p.m. EDT Friday 8:00 a.m.-8:00 p.m. EDT

 Remember you can check your loan status online at www.SallieMae.com/ActivityCenter

 

Deferment and Forbearance inquiries: Mail inquiries to: Sallie Mae, Inc. P.O. Box 9500 Wilkes-Barre, PA 18773-9500

Toll free: (877) 279-7172

Business hours: Monday-Thursday 8:00 a.m.-9:00 p.m. EDT Friday 8:00 a.m.-8:00 p.m. EDT

 

Banking Contact: Toll free: (877) 346-2756

For ConnectEDU customers: 855-335-1EDU (1338)

General correspondence: Sallie Mae, Inc. P.O. Box 30531 Tampa, FL 33630-3531    

Insurance Contact Info: (877) 527-2370

 

General Correspondence: Sallie Mae Insurance Services 241 A Street Suite 104 Boston, MA 02210

Lender Relations: Toll free: (800) 824-7044, Business hours: Monday-Friday 8 a.m.-6 p.m. ET

School Customers: Toll free: (888) 2-SCHOOL    

Tuition Payment Plans: Mail payments to: Bank of America P.O. Box 11953 Newark, NJ 07101-4953

For NYU, mail payments to: Bank of America P.O. Box 11954 Newark, NJ 07101-4954

Upromise: inquiries online: Upromise contact form Website: Upromise.com

 

 

 Please check back here for updates to the Federal Student Loan Login page.